Keeping you informed – Coronavirus (COVID-19) update

April 17, 2020

As a responsible landlord, Link Housing is taking steps to respond to the recent COVID-19 (Coronavirus).

NEWS ALERT: See our blog page for the latest safety information for clients and community members.

You would have received a number of letters, emails and SMS (text messages) from us over the past few months telling you about changes to our services due to COVID-19.

You would have also received our special COVID-19 edition of our tenant newsletter, Community Link on 15 April 2020 and our most recent editions since then, giving you important information about how we are providing our services to tenants at this time. View the most recent editions of the newsletter by clicking this link.

As the government response to COVID-19 is changing daily, Link Housing must also update our response to COVID-19 frequently. For the most up to date information about our services and response to COVID-19, we ask that you like our facebook page and keep checking our website news section. We are also sending updates by email.

Please continue to read our emails and text messages. If you have any questions, please contact us. Our Client Services Team are available Monday to Friday, 9am to 5pm to help and support you.

T: 9412 5111   E: enquiries@linkhousing.org.au   W: linkhousing.org.au

Our CEOs statement in response to COVID-19

Link Housing CEO, Andrew McAnulty, provided an official statement on our response to COVID-19 on 27 March 2020.

The statement includes a list of the direct actions that we are taking to keep our staff, tenants and the community safe.

Read the statement here.

Our response to homelessness and rough sleeping during COVID-19

Across Northern Sydney, Link Housing, SGCH, Bridge Housing work collaboratively to respond to homelessness and ensure we are delivering responsive housing and support services to rough sleepers. This continues to be our focus during the COVID-19 health pandemic. If you are worried about someone who is experiencing homelessness or rough sleeping in Northern Sydney please contact us. We are here to help people have a safe home.

Joint statement from Link Housing, SGCH, Bridge Housing available here.

Contactless service delivery

We are committed to giving you a high level of service, while also following government restrictions and taking precautions to help stop the spread of COVID-19.

To do this, Link Housing services are now being delivered through our website, phone and email. We have more staff on phones and checking emails and you may be assured that we will respond to your enquiry as soon as possible.

Importantly, we also request that all tenants provide Link Housing with a current email address and mobile number so that we can record this and keep in regular contact with you. Don’t have an email? We can help you set this up over the phone or a video call. You can also complete this form.

Delivering our services by phone and email – To limit physical contact, please get in touch via our website, email or phone. Do not come into a Link Housing office unless you have called first and spoken to a staff member who will ask you the following before confirming an appointment for you:
— Do you have confirmed or suspected COVID-19 (Coronavirus)?
— Do you or anyone in your household have flu-like symptoms?
— Have you been asked to self-isolate?
— Have you returned from overseas in the last 14 days?
— Have you been in close contact with someone who may have been exposed to COVID-19 (Coronavirus)?

If a visit to one of our offices is essential and you have an appointment confirmed by one of our staff (see above)- please follow the health signs at the entrances, and cooperate with all reasonable instructions from the Link Housing staff member on duty.

T: 9412 5111   E: enquiries@linkhousing.org.au   W: linkhousing.org.au

If we are required to shut down one or both offices temporarily, please be assured we have plans in place to ensure that you continue to receive services from us by phone and email.

Repairs and Maintenance

Our team is continuing to carry out essential repairs and maintenance in line with government health guidelines and social distancing. As usual, please request or follow up on any repairs or maintenance using the contact details here on our website:
www.linkhousing.org.au/your-home/all-about-repairs/

Additional cleaning at our properties is also underway to mitigate health risks imposed by COVID-19. This includes common areas and high touch areas.

If you have been confirmed to have COVID-19 (Coronavirus) or are required to isolate yourself, please be aware that we will delay any non-urgent maintenance and will let you know how we can address any urgent maintenance without placing you and others at risk.

How you can help stop the spread

Also – remain alert to the news – https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert, which is constantly being updated with the latest information. A list of other resources is provided at the bottom of this page.

Self reporting

If you or anyone in your home has suspected or confirmed COVID-19 (Coronavirus) or have been required to self-isolate, we ask that you let your
Housing Manager know as soon as possible. We may need to tell health authorities and will advise you if this is the case. It is also important for us to know so we can carry out services like our repairs and maintenance in a way that keeps everyone safe.

If you think you might have COVID-19, call the National Coronavirus Helpline on 1800 020 080 or check your symptoms online using healthdirect’s Coronavirus (COVID-19) Symptom Checker: healthdirect.gov.au/symptom-checker

Other ways we are helping

Supporting tenants to stay in their homes Link Housing is working to ensure our tenants remain in their homes, by:

Community engagement and events
As a precaution, Link Housing will not be having face to face/ physical community engagement activities and events for now. This includes coffee van meet ups, art classes and some other sessions run by our Community Programs team.

We are working to continue our community programs online and have launched new digital events and initiatives for tenants to get involved with.

You will read more about our community engagement activities and plans by visiting our news section here on our website and liking our Facebook page.

We have also taken a range of additional precautionary measures including:

  • Monitoring advice from government authorities and adapting our processes and services as necessary
  • Enhanced and deep cleaning procedures for our offices
  • All Link Housing staff and contractors have been advised to stay at home if they are feeling unwell or suspect that they may have come into contact with COVID-19 (Coronavirus)
  • The majority of staff are now working from home

If you have any questions or concerns about the above information, please don’t hesitate to contact your Housing Manager or the Link Housing’s Client Services Team. Our contact details are telephone (02) 9412 5111 or email enquiries@linkhousing.org.au.

Information, support and accessibility

To translate this page and for other accessibility features, please use the “Accessibility” button/drop-down at the top right-hand side of our website. You may also find the following information and resources helpful.

For information, resources and news related to COVID-19, visit:

If you need more advice or information by phone, you can call the Australian Government COVID-19 (Coronavirus) Health Information Line on 1800 020 080 or download the “Coronavirus Australia” government app in the Apple App Store or Google Play.

Expression NSW is providing regular Auslan only video updates accompanied by a English text summary. Visit: https://www.expression.com.au/content.asp?id=430&t=coronavirus&cid=24

You can also find Coronavirus factsheets and FAQs in your language by clicking on the following link: https://www.health.nsw.gov.au/Infectious/diseases/Pages/coronavirus-resources-cald.aspx

These are also available through the NSW Multicultural Health Communication Service website:
https://www.mhcs.health.nsw.gov.au/publications/covid-19-coronavirus/covid-19-coronavirus-in-language-resources

For support:

This is a quickly changing situation and we will respond to developments to support our residents and communities. We will continue to update you either through a SMS, email, newsletter or through our website.