Keeping you informed – Coronavirus (COVID-19) update

March 12, 2020

As a responsible landlord, Link Housing is taking steps to respond to the recent COVID-19 (Coronavirus).

We request your assistance as outlined in this digital letter. We are mindful that this may change and we will continue to update you either through a SMS, email, newsletter or through our website.

Please read the letter or read below.

We are committed to giving you a high level of service, while also taking action to keep our community safe and minimising risk of exposure.

To do this, we will deliver our service to you by phone rather than face to face. We ask that you do not come to the Link Housing Chatswood or West Ryde offices, unless essential.

Please note Link Housing can give you the same level of service through email and phone, so please contact us on (02) 9412 5111 or by email: We have more staff on phones and checking emails and you may be assured that we will respond as soon as possible.

If a visit is essential, we will contact you and ask the following to help us decide if a visit is advisable:
􀁸 If you or anyone in your household has flu-like symptoms
􀁸 If you have suspected or confirmed COVID-19 (Coronavirus)
􀁸 If you have been asked to self-isolate
􀁸 If you have recently returned from overseas; or
􀁸 If you have concerns about being in close contact with someone who may have been exposed to COVID-19 (Coronavirus)

If you visit the office, please follow the health signs at the entrances. Please also cooperate with all reasonable instructions from the Link Housing staff member on duty.

Repairs and Maintenance
We ask you to request or follow up on any repairs or maintenance by phone 9412 5111, or through Link Housing’s website at

If you have been confirmed to have COVID-19 (Coronavirus) or are required to isolate yourself, we will delay any non-urgent maintenance till the risk has passed and will need to consider how we can address any urgent maintenance without placing contractors at risk.

Self-report and follow guidelines
If you or anyone in your household has suspected or confirmed COVID-19 (Coronavirus) or have been required to self-isolate, we ask that you tell your Housing Manager as soon as possible. We may have to tell health authorities and will advise you if this is the case.

In addition, please:
􀁸 Protect yourself by following health hygiene practices (as below):

􀁸 Remain alert to the news –, which is constantly being updated with the latest information.

Community engagement and events
As a precaution, Link Housing has cancelled all community engagement activities and events taking place in the next month. This includes coffee van, art classes and any other sessions run by our community engagement team. We will let you know if this changes.

Commitment to service
If we are required to shut down one or both offices temporarily, please be assured we have plans in place to ensure that you continue to receive services from us by phone and email.

We have also taken a range of additional precautionary measures including:
􀁸 Monitoring advice from Government health authorities and adapting our processes as necessary
􀁸 Enhanced cleaning procedures for our offices
􀁸 All Link Housing staff and contractors have been advised to stay at home if they are feeling unwell or
suspect that they may have come into contact with COVID-19 (Coronavirus)
􀁸 Where possible staff are working from home

Where you can go for more information
We have been told that the best source of up-to-date information is:

Please also read the following resources:

If you need more advice or information by phone, you can call the Australian Government COVID-19 (Coronavirus) Health Information Line on 1800 020 080.

This is a quickly changing situation and we will respond to developments to support our residents and communities. We will continue to update you either through a SMS, email, newsletter or through our website.

We would appreciate if you could provide us with your up to date email, mobile and home phone numbers so that we can contact you and stay in touch.

If you have any questions or concerns, please don’t hesitate to contact your Housing Manager or the Link Housing’s Client Services Team. Our contact details are telephone (02) 9412 5111 or email

To translate this page into your English, please use the “Accessibility” button/drop-down at the top right-hand side of our website.

You can also find Coronavirus factsheets in your language by clicking on the following links:

@NSW Health Coronavirus factsheets for ELS tenants:





Other languages and factsheets and FAQs:

Community resources

Relationships Australia – Family continuity plan: Relationships Australia – Maintaining wellbeing while working from home: