COVID-19 safety update – October 26

October 26, 2020

Link Housing is taking steps to remain vigilant and keep our staff, tenants, clients and the community safe during this pandemic.

As a registered COVID Safe business, we take the health and well-being of our tenants and staff very seriously and are closely monitoring the NSW Health advice and following government guidelines.

While our offices remain open, we encourage you to contact us via phone, email or through our website for help. If you answer yes to any of the following questions, please don’t visit our offices without contacting us first:

— Do you have confirmed or suspected COVID-19 (Coronavirus)?
— Do you or anyone in your household have flu-like symptoms?
— Have you been asked to self-isolate?
— Have you returned from overseas in the last 14 days?
— Have you been in close contact with someone who may have been exposed to COVID-19 (Coronavirus)?

If you need to visit one of our offices, please note an appointment is required and a staff member will ask the questions above.

At our offices, we are practicing COVID safety by enforcing social distancing guidelines and conducting health checks. Please cooperate with Link Housing staff members on duty.

Latest health advice on face masks

With community transmission occurring in the state, the NSW Government strongly recommends you take extra precautions to protect others. Wear a mask:

  • if it is hard to maintain 1.5 metres of physical distance from others
  • when in high-risk indoor areas such as public transport, supermarkets, shops, places of worship and entertainment venues
  • when caring for or serving vulnerable people
  • if working in a cafe, restaurant, pub, club or other high-risk indoor areas.

Wearing a mask in NSW is not mandatory. However, NSW Health strongly recommends people wear a mask when unable to physically distance, particularly in indoor settings, to keep everyone safe during this pandemic. 

You should also wear a mask if you:

  • have any symptoms and are seeking medical care
  • are going to get tested
  • are in the same room as another person when you have symptoms or have been asked to self-isolate.

Tenant Home Visits and Repairs

Link Housing has now resumed our regular tenant home visits which were paused from late March to mid-July.

We continue to practice COVID safety by taking strict precautions, following Government health guidelines, and giving tenants the right to defer a visit from their Housing Manager if they prefer.

We are mindful that some of our clients are vulnerable and have health issues. Our Housing Managers therefore check with each and every tenant before confirming a Home Visit.

As part of the ‘check before confirming a Home Visit’, staff will ask a series of questions to determine any risk factors and your comfort level with a visit. At this time, you can also request that staff wear masks or other Personal protective equipment (PPE) when they visit. Our staff are provided with adequate PPE for single use.

Link Housing has followed similarly strict protocols in prioritising ongoing repairs and maintenance services for our tenants over the past few months. We will continue to do so. Where urgent repairs are required, we will work with tenants to ensure their safety.

If you are a Link Housing tenant and have any concerns about the above, please contact us on 9412 5111 or email

Have you visited any of these hot spots?

We also advise of the COVID hot spots in Sydney and urge you to follow these safety instructions if you have visited any of the following places.

However, please don’t rely on our information alone. Link Housing will only be providing information on hot spots every so often.

For the most up to date information, please visit:

Self-isolate and get tested immediately if you’ve been to these locations

If you have been to any of these locations during the time and date indicated you should:

Auburn: Al-Jabr – A Different Class of Mathematics4:30pm to 8:45pm on Thursday 8 October
10am to 4:30pm on Sunday 11 October
Lakemba: A2Z Medical ClinicTuesday 29 September to Saturday 10 October

Anyone who attended the clinic at any time on any of the above dates is considered a close contact and must be tested immediately and self-isolate for a full 14 days from exposure regardless of the result.

Monitor for Symptoms

If you have been to any of these locations during the time and date indicated you should:

Mount Druitt: Westfield Mount Druitt11:30am to 1pm on Monday 12 October
Oran Park: Woolworths6:40pm to 6:55pm on Monday 12 October
7pm to 7:30pm on Monday 12 October
Shellharbour: Shellharbour South Beach,  North Beach and Little Park12pm to 4pm on Sunday 11 October

If you are contacted by NSW Health and identified as a close contact you must immediately be tested and self-isolate for 14 days.

Increased Testing and Surveillance

With the growing number of cases in the area, NSW Health is again asking all people who live in, or have visited, the following areas in the past two weeks to get tested if they have even the mildest of COVID-19 symptoms such as a runny nose or scratchy throat.

Do you have any questions or concerns?

Our Customer Service team is here to help you. Please call 9412 5111 or email

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