COVID-19 safety update – August 31

August 31, 2020

Link Housing is taking steps to remain vigilant and keep our staff, tenants, clients and the community safe during this pandemic.

As a registered COVID Safe business, we take the health and well-being of our tenants and staff very seriously and are closely monitoring the NSW Health advice and following government guidelines.

While our offices remain open, we encourage you to contact us via phone, email or through our website for help. If you answer yes to any of the following questions, please don’t visit our offices without contacting us first:

— Do you have confirmed or suspected COVID-19 (Coronavirus)?
— Do you or anyone in your household have flu-like symptoms?
— Have you been asked to self-isolate?
— Have you returned from overseas in the last 14 days?
— Have you been in close contact with someone who may have been exposed to COVID-19 (Coronavirus)?

If you need to visit one of our offices, please note an appointment is required and a staff member will ask the questions above.

At our offices we are enforcing social distancing guidelines and conducting health checks. Please cooperate with Link Housing staff members on duty.

Latest health advice on face masks

With community transmission occurring in the state, the NSW Government strongly recommends you take extra precautions to protect others. Wear a mask:

  • if it is hard to maintain 1.5 metres of physical distance from others
  • when in high-risk indoor areas such as public transport, supermarkets, shops, places of worship and entertainment venues
  • when caring for or serving vulnerable people
  • if working in a cafe, restaurant, pub, club or other high-risk indoor areas.

Wearing a mask in NSW is not mandatory. However, NSW Health strongly recommends people wear a mask when unable to physically distance, particularly in indoor settings, to keep everyone safe. 

You should also wear a mask if you:

  • have any symptoms and are seeking medical care
  • are going to get tested
  • are in the same room as another person when you have symptoms or have been asked to self-isolate.

Tenant Home Visits and Repairs

Link Housing has now resumed our regular tenant home visits which were paused from late March to mid-July.

We continue to take strict safety precautions, following Government health guidelines, and giving tenants the right to defer a visit from their Housing Manager if they prefer.

We are mindful that some of our clients are vulnerable and have health issues. Our Housing Managers therefore check with each and every tenant before confirming a Home Visit.

As part of the ‘check before confirming a Home Visit’, staff will ask a series of questions to determine any risk factors and your comfort level with a visit. At this time, you can also request that staff wear masks or other Personal protective equipment (PPE) when they visit. Our staff are provided with adequate PPE for single use.

Link Housing has followed similarly strict protocols in prioritising ongoing repairs and maintenance services for our tenants over the past few months. We will continue to do so. Where urgent repairs are required, we will work with tenants to ensure their safety.

If you are a Link Housing tenant and have any concerns about the above, please contact us on 9412 5111 or email

Have you visited any of these hot spots?

We also advise of the COVID hot spots in Sydney and urge you to follow these instructions if you have visited any of the following places.

However, please don’t rely on our information alone. Link Housing will only be providing information on hot spots every so often.

For the most up to date information, please visit:

Monitor for Symptoms

If you have been to any of these locations during the time and date indicated you should:

Auburn: Ramadan Pharmacy1:30pm to 2:30pm on Wednesday 19 August
Burwood: Service NSW2:30pm to 3pm on Friday 21 August
Burwood: Westfield Shopping Centre6pm to 7pm on Thursday 20 August, including Kmart and Woolworths from 6:30pm to 7pm
Cabramatta: Cabramatta Family Practice9am to 10:15am on Thursday 20 August
Fairfield West: Aldi9:45am to 11am on Sunday 16 August
Glebe: Broadway Shopping Centre3:30pm to 5pm on Saturday 22 August including Apple Store from 3:40pm to 4:40pm
Homebush West: Sydney Markets Flemington8am to 4pm on Sunday 9 August
10:30pm on Tuesday 11 August to 6am on Wednesday 12 August
10:30pm on Wednesday 12 August to 01:40am on Thursday 13 August
Mount Druitt: Westfield Mount Druitt12pm to 12:30pm on Wednesday 12 August
11am and 12pm Friday 14 August
Parramatta: Parramatta Local Court8:30am to 12:30pm on Tuesday 11 August
8:30am to 12:30pm on Wednesday 12 August
Sydney: 300 George StreetWednesday 19 August
Thursday 20 August
Friday 21 August
Monday 24 August
Sydney: City Tattersalls Fitness CentreWednesday 19 August
Friday 21 August
Sunday 23 August
  • Mater Clinic Wollstonecraft – 28 August from 8.30am to 9am
  • Virgin Active Pitt St Gym, Sydney, – 25 August from 5pm to 6.30pm*
  • Virgin Active Margaret St Gym, Sydney – 26 August from 5.10pm to 6.40pm*
  • House, Broadway, – 24 August 2pm to 2.10pm
  • St Ives Shopping Centre – 26 August from 5.30pm to 6pm
  • Highfield Caringbah 22 August from 6.00pm to 8:30pm*
  • Caringbah Hotel 22 August from 8.30pm to 11pm*
  • Sushi Rio – Thursday 27 August, between 5:45pm – 7:30pm*
  • Bus 442, Gladstone Park, Darling St, to Gladstone Park, Darling St on 25 August, 9.18am to
  • Bus 442, QVB, York St, Stand B to Darling St, at Phillip St, Balmain on 25 August 2.39pm to
  • Bus: Merrylands Park to Parramatta station, on 27 August, approximately 7.10pm
  • Train: Parramatta station to Lidcombe station, on 27 August, approximately 7.10pm
  • Train: Lidcombe station to Merrylands station, on 27 August, approximately 7.20pm
  • Train: Merrylands station to Parramatta station, 24, 25 and 26 August, approximately 3.40pm
  • Train: Parramatta station to Mount Druitt, 24, 25 and 26 August, approximately 3.45pm to 4pm

*If you are contacted by NSW Health and identified as a close contact you must immediately be tested and self-isolate for 14 days.

Increased Testing and Surveillance

With the growing number of cases in the area, NSW Health is again asking all people who live in, or have visited, the following areas in the past two weeks to get tested if they have even the mildest of COVID-19 symptoms such as a runny nose or scratchy throat.

Do you have any questions or concerns?

Our Customer Service team is here to help you. Please call 9412 5111 or email

Also see our other COVID-19 related blogs:

Your Income And Rent – COVID-19 FAQs For Tenants

Keeping You Informed – Coronavirus (COVID-19) Update

Our Response To Homelessness And Rough Sleeping During COVID-19