COVID-19 safety update – August 19

August 20, 2020

Link Housing is taking steps to remain vigilant and keep our staff, tenants, clients and the community safe during this pandemic.

As a registered COVID Safe business, we take the health and well-being of our tenants and staff very seriously and are closely monitoring the NSW Health advice and following government guidelines.

While our offices remain open, we encourage you to contact us via phone, email or through our website for help. If you answer yes to any of the following questions, please don’t visit our offices without contacting us first:

— Do you have confirmed or suspected COVID-19 (Coronavirus)?
— Do you or anyone in your household have flu-like symptoms?
— Have you been asked to self-isolate?
— Have you returned from overseas in the last 14 days?
— Have you been in close contact with someone who may have been exposed to COVID-19 (Coronavirus)?

If you need to visit one of our offices, please note an appointment is required and a staff member will ask the questions above.

At our offices we are enforcing social distancing guidelines and conducting health checks. Please cooperate with Link Housing staff members on duty.

Latest health advice on face masks

With community transmission occurring in the state, the NSW Government strongly recommends you take extra precautions to protect others. Wear a mask:

  • if it is hard to maintain 1.5 metres of physical distance from others
  • when in high-risk indoor areas such as public transport, supermarkets, shops, places of worship and entertainment venues
  • when caring for or serving vulnerable people
  • if working in a cafe, restaurant, pub, club or other high-risk indoor areas.

Wearing a mask in NSW is not mandatory. However, NSW Health strongly recommends people wear a mask when unable to physically distance, particularly in indoor settings, to keep everyone safe. 

You should also wear a mask if you:

  • have any symptoms and are seeking medical care
  • are going to get tested
  • are in the same room as another person when you have symptoms or have been asked to self-isolate.

Tenant Home Visits and Repairs

Link Housing has now resumed our regular tenant home visits which were paused from late March to mid-July.

We continue to take strict safety precautions, following Government health guidelines, and giving tenants the right to defer a visit from their Housing Manager if they prefer.

We are mindful that some of our clients are vulnerable and have health issues. Our Housing Managers therefore check with each and every tenant before confirming a Home Visit.

As part of the ‘check before confirming a Home Visit’, staff will ask a series of questions to determine any risk factors and your comfort level with a visit. At this time, you can also request that staff wear masks or other Personal protective equipment (PPE) when they visit. Our staff are provided with adequate PPE for single use.

Link Housing has followed similarly strict protocols in prioritising ongoing repairs and maintenance services for our tenants over the past few months. We will continue to do so. Where urgent repairs are required, we will work with tenants to ensure their safety.

If you are a Link Housing tenant and have any concerns about the above, please contact us on 9412 5111 or email

Have you visited any of these hot spots?

We also advise of the COVID hot spots in Sydney and urge you to follow these instruction if you have visited any of the following places.

However, for the most up to date information, please visit:

Link Housing will only providing information on hot spots every so often.

7:45pm to 10:30pm on Saturday 8 August 
Lidcombe: Dooleys Lidcombe Catholic Club5pm on Friday 7 August to 6:30am on Saturday 8 August 
4:30pm to 11:30pm on Saturday 8 August
1pm to 9pm on Sunday 9 August
12pm to 9:30pm on Monday 10 August

If you were at this venue for at least 1 hour during any of these times, you must self-isolate and get tested and stay isolated for 14 days after your last day at the venue within these dates. (Advice updated 16 August)
Mollymook: Rick Stein at Bannisters8pm to 10:30pm on Saturday 1 August for at least one hour

Self-isolate until midnight 15 August or until you have received a negative result, whichever is later.

Monitor for Symptoms

If you have been to any of these locations during the time and date indicated you should:

Bankstown: Bankstown Central Shopping Centre10am to 3pm on Saturday, 8 August 
Bowral: Horderns Restaurant at Milton Park Country House Hotel and Spa7:45pm to 9:15pm on Sunday 2 August
Campbelltown: Bunnings Warehouse11am to 7pm on Tuesday 4 August
8am to 4pm on Wednesday 5 August
1pm to 3pm on Thursday 6 August
Castle Hill: Castle Towers Shopping Centre3:30pm to 5pm on Friday 7 August
Cherrybrook: PharmaSave Cherrybrook Pharmacy in Appletree Shopping Centre4pm to 7pm on Thursday 6 August
Concord: Crust Pizza4pm to 8pm on Thursday 6 August
5pm to 9pm on Friday 7 August
Double Bay: Café Perons1pm to 2pm on Saturday 8 August
Homebush: DFO10:45am to 12pm on Saturday 8 August
Homebush West: Sydney Markets Flemington8am to 4pm on Sunday 9 August
10:30pm on Tuesday 11 August to 6am on Wednesday 12 August
10:30pm on Wednesday 12 August to 01:40am on Thursday 13 August
Liverpool: Liverpool Hospital7am to 3pm on Thursday 6 August
7am to 3pm on Friday 7 August
5am to 1:30pm on Saturday 8 August
5am to 1:30pm on Sunday 9 August
Liverpool: Westfield Liverpool10:30am to 11am and 12:30pm to 1pm on Friday 7 August
North Strathfield: Woolworths Metro12:50pm to 1:15pm on Saturday 8 August
Parramatta: Parramatta Local Court8:30am to 12:30pm on Tuesday 11 August
8:30am to 12:30pm on Wednesday 12 August
Parramatta: Westfield Parramatta4pm to 5:30pm on Wednesday 5 August
12pm to 1pm on Saturday 8 August
Pennant Hills: St Agatha’s6:30 am to 7am on Wednesday 5 August
6:30 am to 7am on Thursday 6 August
Penrith: Baby Bunting1:15pm to 1:45pm on Saturday 8 August
Rhodes: IKEA1:20pm to 2:20pm on Saturday 8 August
Rose Bay: Den Sushi7:15pm to 8:45pm on Saturday 8 August
Smithfield: Chopstix Asian Cuisine, Smithfield RSLFriday 31 July to Saturday 9 August
Wetherill Park: 5th Avenue Beauty Bar2pm to 3pm on Saturday 8 August

Increased Testing and Surveillance

With the growing number of cases in the area, NSW Health is again asking all people who live in, or have visited, the following areas in the past two weeks to get tested if they have even the mildest of COVID-19 symptoms such as a runny nose or scratchy throat.

Do you have any questions or concerns?

Our Customer Service team is here to help you. Please call 9412 5111 or email

Also see our other COVID-19 related blogs:

Your Income And Rent – COVID-19 FAQs For Tenants

Keeping You Informed – Coronavirus (COVID-19) Update

Our Response To Homelessness And Rough Sleeping During COVID-19