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Feedback and complaints

Home / Contact / Feedback and complaints

Do you want to make a complaint or leave feedback?

Link Housing is keen to hear the opinions and views of residents, applicants, stakeholders and community members and we will use the information we receive to improve our services.

Not happy with our service – Complaint

A complaint means that you are not satisfied with Link Housing’s products, services, and/or staff.

A complaint is when you are unhappy:

  • with a service that was or was not provided
  • about a change or withdrawal of service
  • that a staff member is not returning calls
  • with how a member of staff treated you
  • that repairs were not completed within time frames
  • because Link Housing has not followed its policies and procedures

For more information about making a complaint, read our brochure and see our Client Feedback and Complaints Policy.

Leave Feedback

Giving feedback includes suggestions about how Link Housing could do something better or giving a compliment about a service or staff member.

How to make a complaint or leave feedback

  • Call us on (02) 9412 5111 to talk to a Link Housing staff member – say I want to lodge a complaint, or give feedback
  • Email us at feedback@linkhousing.org.au.
  • Fill in our online form by clicking the button below and we will get back to you within two working days.
Make a complaint OR leave feedback


Are you happy with our service?

Please say thank you by posting a review on Facebook and our West Ryde or Chatswood office Google page.

Need more information?

Please get in touch with our Client Services team on (02) 9412 5111.

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ABN  62 003 084 928

02 9412 5111
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Offices

Chatswood office
Level 10, 67 Albert Avenue
Chatswood 2067

West Ryde office
Level 2, 3-5 Anthony Road
West Ryde 2114

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Traditional Custodians of the Land
Link Housing wishes to acknowledge the Traditional Custodians of the Land on which we work and pay our respect to the Elders both past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander people.
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