All NSW housing providers share one application system known as Housing Pathways. Community housing is one of the three groups of social housing providers in NSW, along with public housing and Aboriginal housing.
Community housing and public housing are very similar. They both provide secure, affordable housing for eligible people on low incomes. The main difference is that community housing is provided by not-for-profit community organisations (like Link Housing), while public housing is provided by the state government through Housing NSW.
Generally, you’ll be eligible for community housing if you’re an Australian citizen or permanent resident who lives in New South Wales and meets the income criteria.
For more details, see Eligibility for Social Housing
The Evidence Requirements Sheet will tell you what documents are needed or you can find out more by calling 1800 422 322
If you don’t agree with a decision a social housing provider has made, you should first discuss your concerns with that provider. If you still believe they’ve made the wrong decision, you can ask for a formal review, then an external appeal.
You’ll be listed on one state-wide register used by all housing providers. Your waiting time depends on the number of applications ahead of you, the availability of a suitable property in your selected area, and if you’ll accept offers from all housing providers.