Applying for Social Housing

August 11, 2018

All NSW housing providers share one application system known as Housing Pathways. Community housing is one of the three groups of social housing providers in NSW, along with public housing and Aboriginal housing.

Is community housing different from public housing?

Community housing and public housing are very similar. They both provide secure, affordable housing for eligible people on low incomes. The main difference is that community housing is provided by not-for-profit community organisations (like Link Housing), while public housing is provided by the state government through Housing NSW.

How do I know if I’m eligible for community housing?

Generally, you’ll be eligible for community housing if you’re an Australian citizen or permanent resident who lives in New South Wales and meets the income criteria.

For more details, see Eligibility for Social Housing

How do I apply for community housing?

  • You can fill out application forms at Housing Pathways and lodge them with any social housing provider. The main forms required are the Application for Housing Assistance form and the Social Housing Supplement form.
  • You can apply online
  • You can apply by calling 1800 422 322 between 9am and 5pm. You will need to have your Medicare number and Centrelink details (if applicable) when you call.

What do I need to provide with my application?

The Evidence Requirements Sheet will tell you what documents are needed or you can find out more by calling 1800 422 322

What if my application for housing assistance is declined?

If you don’t agree with a decision a social housing provider has made, you should first discuss your concerns with that provider. If you still believe they’ve made the wrong decision, you can ask for a formal review, then an external appeal.

If I’m approved for housing, what happens next?

You’ll be listed on one state-wide register used by all housing providers. Your waiting time depends on the number of applications ahead of you, the availability of a suitable property in your selected area, and if you’ll accept offers from all housing providers.