Our Annual report 2018-19, a snapshot

November 21, 2019

Link Housing’s 2018-19 was a year of significant expansion and achievement. We increased the number of homes under our management by exactly 2,019 – to 3,868 homes as at the end of June 2019, opened two new offices, established new teams, launched new products and services – and more!

Download Link Housing’s Annual Report 2018/19

Our Annual Report 2018-19 details our growth over last financial year through the Social Housing Management Transfer (SHMT) program in which we commenced management of an additional 1,874 social housing properties in December 2018 – as well as through the transfer of 72 North Sydney Council properties transferred in March 2019.

This growth also saw significant increases in our property related income (71% over the previous year) and investment in maintenance (to $5.1 million) to improve the quality of our property portfolio and tenant experience.

With our strategy to grow to 7500 homes under management by 2023 and vision to ‘enhance lives through community housing’, we also invested $1.5 million in strategic investment costs, representing an increase of 36% on last year.

In late 2018, we moved our growing staff group to a new office on Albert Avenue in Chatswood, conveniently located a walk from the train station. While in March 2019, as part of the SHMT program, we refurbished and opened a second office in West Ryde. Both offices were designed to align with our brand, values and a customer-first approach.

2019 also marked our 35 year anniversary, which we celebrated with a free community event on 17 November 2019 for residents, staff, partners and members of the public. To get the full picture, view the 35 Year Birthday Facebook album.  

The 35 Year Birthday festival might have been our biggest event in the 2019 calendar year, but there were many other programs and events during the 2018 -19 financial year that we thank our residents, staff and partners for supporting and attending. The Home Sweet charity sleepover event, with Women’s Community Shelters and Burdekin Association raised more than $180,000, and the ‘No Place Like Home’ community art exhibitions, Burdekin charity golf day and tenant gardening competition, all contributed to this significant year. As did our continuing sponsorship of the Granny Smith Festival and the Everybody’s Home campaign.

Other highlights for 2019 included the opening of Beecroft House; instigation of our Reconciliation Action Plan; and our continuing consultation with NSW Community Housing Industry Association, Metropolitan Local Aboriginal Land Council, Aboriginal artist Bibi Barber and others.  We were also thrilled to continue partnerships with 13 councils across Northern and Metropolitan Sydney, with special mention our enduring partnership with North Sydney Council.

However, our residents remain at the core of what we do and why we do it. See a snapshot of our residents below and read about one of the residents featured in the report here.

people, tenants, Link Housing staff, statistics

Our focus on our people extends to our staff. Our ‘Voice Project’ staff survey revealed high engagement results. Watch our staff video below about what it is like to work at Link Housing. We thank all our staff and Board of Directors for a productive year. And we thank Sonja Walters (Chair) and Julie Savet, two passionate Directors who will step down from the Board at the end of the year, after nine years of caring, compassionate and tenant-focused guidance.