Help for residents during storms

February 10, 2020

With many homes being affected by storm damage, Sydney Metropolitan area has now been placed in state of emergency.

Do you need urgent help?

If you’re in trouble and need urgent help, please find the best number to call from the below list of emergency contacts.

Emergencies involving flooding or storm damage
Call 000
(If you are hearing/speech impaired use TTY: 106)

General help in a flood or storm
Call the NSW State Emergency Service (SES) on 132 500

If you have one of the below issues, please call Link Housing as soon as possible on (02) 9412 5111. If calling outside of our normal business hours, follow the prompts to select option “1” and speak to our after-hours team. They will ask you a series of questions and let you know the next steps.

  • Burst water service
  • Blocked or broken toilet system
  • Serious roof leak
  • Dangerous electrical fault
  • Failure or breakdown of gas, electricity or water supply
  • Failure or breakdown of any essential service
    for hot water, cooking and heating
  • Any unsafe fault or damage

In the event of any of the above events, it might be necessary for Link Housing to access your property, without notice, to limit any damage.

If you have logged any emergency maintenance work, we want you to know that your matter has been noted and we are working to see it fixed.

Due to the number of emergencies and the workload of tradespeople during this time, there may be delays in the availability of tradespeople to attend properties. Please provide and keep any photographic evidence of affected areas of your property, as these are used to prioritise repairs and maintenance.

We ask you to be patient with your property manager as their workload to handle emergencies has also increased.

We urge all occupants that are affected by storms to stay safe and minimise water damage to their belongings and the property. This may be as simple as placing towels and/ or buckets, pans etc under affected areas.

If you are experiencing a power outage please check with your neighbours if you are comfortable doing so and let us know if they are without power as well.

Your health, safety and well being is our priority, so rest assured we work in the best interests for all concerned during these challenging times.

Keep up to date via the State Emergency Services websites below:

Power outages: https://www.ausgrid.com.au/Outages/Power-outages

SES latest updates: https://www.ses.nsw.gov.au/news/